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Samanage just isn't so popular without having a cause. It scored very significant in our take a look at of assist desk software expert services and our our evaluation workforce was impressed Along with the functions and high-quality of support furnished by this Instrument.
With Samanga, you’re not simply selecting Yet another IT organization, you’re partnering with extremely experienced gurus who'll exceed your expectations.
From the aid close, we appreciated the opportunity to monitor tickets and incidents without difficulty. Moreover, Samanage dashboard is admittedly intuitive, furnishing substantial-stage choice makers with quick insights on critical info without the should drill right down to details for strategic scheduling.
The agent’s identify is automatically filled in, whilst he or she assigns the title, shorter description, and receiver. The agent could also select the category or subcategory, the last becoming one of a kind to Samanage in terms of We all know.
You can certainly request issues regarding your price tag quotation via customer support or Stay chat. You can learn more about Samanage charges in this article.
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There is certainly also one thing Samanage calls "risk detection." This is not a protection Device regularly hunting for code holes or digital invaders, however. Somewhat, It really is based on the data Samanage gathers for a helpdesk and asset management tool wherever it employs that information to keep track of best practices, expiring licenses, and identical information and facts Which may compromise your IT Business from a monetary or deal point of view.
Its capacity to streamline assist workflows, increase visibility throughout IT operations, and provide outstanding client help have attained the computer software one among our major awards.
This award is given by our team of specialists to products which we think display Specifically high quality with regards to fulfilling The existing requires of your B2B and SaaS marketplaces and assistance providers with good and economical solutions. As a fully ITIL-compliant support desk and asset management software, Samanage features a whole variety of IT integrated solutions, both of those for big enterprises and little, medium businesses.
Increasing a completely new incident opens a blank incident Using the requester's title routinely populated. Blank fields to be stuffed in incorporate a group and subcategory. Here is the only assist desk computer software I examined which makes provisions for subcategories.
One of Samanage’s worth propositions is always that it lends corporations higher visibility on troubles and incidents; perfectly, we think the vendor must prolong the visibility pitch check here to its asset administration.
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